2024 Cadillac XT4 To Fix Hands-Free Liftgate Via Software Update

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Certain 2024 Cadillac XT4 units may have a condition where the hands free power liftgate with the projected logo lamp stops working. Cadillac has released a service update to address the issue.

The problem: affected vehicles will disable the hands free power liftgate without notifying the customer after the vehicle goes into full sleep mode.

The fix: dealers are to reprogram the body control module. This procedure will be performed at no cost to vehicle owners. No part replacements are required, as it is a software fix.

Affected components: hands free power liftgate with projected logo lamp.

Affected vehicles: 2024 Cadillac XT4.

Owners of affected units of the XT4 will be contacted with instructions to create an appointment with their preferred dealer. To find out whether a particular vehicle is affected by this service update, owners may reach out to Cadillac directly using the contact information listed below. It’s important to note that because this is a service update and not a recall, it will expire at the end of the vehicle’s New Limited Vehicle Warranty period. 

Contact information: 

  • Customer satisfaction program number: A242435120
  • Cadillac customer service: 1-800-333-4223

Want to stay up to date on all things Cadillac? Then be sure to subscribe to Cadillac Society for more Cadillac XT4 news and around-the-clock Cadillac news coverage. We also invite you to join the latest discussions in our Cadillac forums and Cadillac XT4 forum. 

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